Privacy Policy

This privacy policy sets out how Eclipse Travel Ltd, Arbuthnott Holidays Ltd and Safari Andalucia SL, all trading as Arbuthnott Holidays, uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.

 

What we collect

We may collect the following information:

• name and title
• contact information including email address
• demographic information such as postcode, personal preferences and interests as well as
• other information relevant to the services we provide

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service and/or holiday, and in particular for the following reasons:

• Internal record keeping
• We may periodically send promotional emails about new products or other information which we think you may find interesting using the email address which you have provided
• We may use the information to customise the website according to your interests

 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at info@arbuthnottholidays.com

We promise not to sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please email us at info@arbuthnottholidays.com

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Cookie Policy

Cookies and how we use them (including Google Analytics)

What is a cookie?

A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.

Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

How we use cookies

We may use cookies to:

  • Analyse our web traffic using Google Analytics and Facebook Pixel. Aggregated usage data helps us improve the website structure, design, content and functions.
  • Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.
  • Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
  • Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
  • To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Controlling cookies

You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies. However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you. Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

 

How we store your data & GDPR

As of May 25th 2018 the new General Data Protection Regulation (GDPR) law comes in to effect. This simply means that as a business we must be more transparent about what we hold about you (the client), and how we hold and use this data. It also means that you can request to see what data we hold (free of charge) and you can request to be completely removed from our databases.

Controlling information about you

When you fill in a form or provide your details on our website, you may see one or more tick boxes allowing you to:

  • Opt-in to receive marketing communications from us by email, telephone, text message or post.

If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:

  • Click the unsubscribe link at the bottom of each of our emails (not that we send many).
  • Send an email to: info@arbuthnottholidays.com

We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.

Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998 and the GDPR law 2018.